Ek99 com Privacy Policy — Your Information Is Completely Safe With Us

Welcome to ek99 com. We believe that protecting user information is the most important responsibility of any trusted gaming platform. That's why ek99 com's privacy policy has been built on full transparency — so you always know exactly what information we hold and how we use it.

This Privacy Policy applies to the ek99 com website, mobile app, and all our digital services. By using ek99 com, you are considered to have accepted this policy. We will notify you in advance of any changes.

We never sell your personal information to third parties. ek99 com's privacy policy is built in accordance with international data protection standards.

Ek99 com collects two types of information — personally identifiable information and non-personal technical data. Full details are provided below:

We only collect information that is genuinely necessary to deliver our services and meet legal obligations. No unnecessary data is collected.

Ek99 com collects information in several ways. Each method is fully transparent and operates on the basis of your consent:

• Registration Form: Information you provide when creating an account is collected directly at the point of entry.
• KYC Verification: Documents uploaded for identity verification.
• Platform Usage: Gaming data is recorded automatically whenever you play a game or place a bet.
• Cookies & Tracking: Cookies are used to enhance your website browsing experience.
• Support Contact: Messages sent via email, live chat, or any other channel.
• Third-Party Verification: Licensed verification services may be used as part of the KYC process.

Information collected at ek99 com is used for specific, limited purposes only. We never use your data for anything unnecessary. The main purposes are:

• Account Management: For registration, login, identity verification, and account security.
• Financial Transactions: Processing deposits and withdrawals, and maintaining transaction history.
• Gaming Services: To provide personalized game suggestions and a tailored experience based on your preferences.
• Responsible Gaming: To detect excessive gaming or risky behavior and send timely alerts.
• Fraud Prevention: To detect and prevent suspicious activity, multiple accounts, and bonus abuse.
• Customer Support: To resolve your complaints and issues as quickly as possible.
• Legal Obligations: For preparing reports required by regulatory authorities.
• Platform Improvement: To improve the functionality of the website and app and enhance the user experience.

Ek99 com never sells your information to third parties for marketing purposes. Our own promotional messages are sent only with your consent, and you can opt out at any time.

A core principle of ek99 com's privacy policy is that we do not sell your data. However, in certain specific situations, limited information may be shared:

• KYC Service Providers: Licensed third-party services are used for identity verification. They receive your data solely for verification purposes.
• Payment Processors: Required payment details are shared to process transactions via bKash, Nagad, Rocket, and similar services.
• Legal Authorities: Disclosure of data is mandatory when required by a court order or regulatory authority.
• Technology Infrastructure: Trusted contracted providers handling server hosting and cloud services may access limited data as required.

For international data transfers, we follow international data protection standards and ensure all necessary safeguards are in place.

Ek99 com uses multiple layers of protection to keep your data secure — covering not just technical measures, but administrative and physical safeguards as well:

• SSL Encryption: All data transmitted via the website and app is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored in our systems is kept in encrypted form.
• Two-Factor Authentication (2FA): 2FA is available for added security at login.
• Firewall & DDoS Protection: Advanced security software is active at the server level.
• Regular Security Audits: An independent team of experts conducts regular system audits.
• Restricted Access: Only authorized personnel can access your information.

Ek99 com uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

You can disable or delete cookies at any time through your browser settings. However, turning off essential cookies may cause certain features of the website to stop working. When you first visit ek99 com, you will be asked for your consent regarding cookies.

As a user of ek99 com, you have important rights over your own data. These rights are granted in accordance with international data protection principles:

Data collected on ek99 com is not retained beyond what is necessary. Retention periods are determined by the type of information:

• Account Information: For as long as your account remains active, and up to 5 years after closure.
• Financial Transaction Records: Retained for a minimum of 7 years as required by law.
• KYC Documents: Retained in accordance with regulatory guidelines.
• Gaming Log: Up to 2 years.
• Support Conversations: 1 year after the issue is resolved.
• Cookie Data: Based on cookie type (see above).

Once the retention period ends, data is securely deleted or anonymized. Financial and legal records must be kept in compliance with applicable regulations.

For any questions, complaints, or requests to exercise your rights regarding our privacy policy, please reach out through the following:

• Email: support@ek99com.net
• Website: ek99com.net
• Response Time: Within 30 Business Days

We take every request seriously and aim to resolve it as quickly as possible. Any updates to this Privacy Policy will be announced on the website and sent to your registered email.